Breaking Down Barriers to Excellent Customer Service: Body Language and Social Barriers
Sponsored by Nebraska Regional Library Systems
Presenter: Theresa Dickson, Pioneer Library System
1:00 – 4:00 PM
We will look at both sides of the “desk”: who is wanting service and who is delivering what is defined as service. We will also look at the culture(s) of customer service: ours, theirs, the “times” and investigate non-verbal communication codes including signage, way-finding and body language. The session will include scripting and group work for re-tooling.
(NOTE: This preconference has been changed from the initial offering. If you have registered and paid for the previous preconference, your registration will be transferred. If you wish a refund, please contact the NLA Executive Director at: NLAExecutiveDirector@gmail.com)
Sponsored by NSLA
Presenters: Beth Kabes (ESU 7), Stephanie Dannehl (ESU 11) & Judy Henning, Kearney Public Schools
2:30 – 5:30 PM
ESU 10 in Kearney
Pre-conference available virtually.
Contact Judy Henning (judy.henning@kearneypublic.
Educational Service Units have purchased Safari Montage for all Nebraska schools. Sarari Montage provides school districts with an integrated Learning Object Repository, Video Streaming Library, Media Delivery System, and Digital Learning Platform all wrapped into one. All Learn 360 videos and other ESU educational media will be available through Safari Montage. This workshop will assist school librarians in implementing this powerful resource in their school.